A Visitor Just Left Your Website
See Everything They Did Before They Left
What is Kolahawk?
Kolahawk is an All-in-One Conversion Optimization and Data Analytics Suite. Using its Hawk Monitoring system, website owners can watch in "real-time" how users are interacting with their websites. In combination with our Live Chat & Interactive Apps, you can now take "Complete Control" of how users experience your website.
How does it Work?
The Kolahawk suite consists of 7 main applications that help you to take complete control of how visitors interact with your website.
Install Kolahawk on your website in only a few minutes by uploading our plugin or secure tracking code and you are all set.
We have highlighted the features and tools of the 7 apps in the Kolahawk Suite, please see below.
Hawkpit
Your Personalised Dashboard
When anyone visits your website, you immediately get notified on the Hawkpit Dashboard.
Using interactive pictorial data, you can see how they found you and find out what keywords, referrers or tweets are driving traffic to your website and do historical analysis for all this data.
You can also see details of the types of devices and browsers visitors are using to interact with your website.
Live View & Recordings
Watch Everything, LIVE!
Kolahawk will automatically create and save a video recording of every visitor to your website.
If you are logged into the Hawkpit, you can watch the user activity on your website LIVE in real-time.
Kolahawk records dynamic and member's only pages, including even the most advanced sites and single page apps.
Play the video here to see a recording of user activity on a sample website that uses Kolahawk.
Live Chat
Talk to Your Customers While On Your Site
Kolahawk Chat easily integrates with your existing website and works perfectly across all devices.
Kolahawk Chat is equipped with powerful features. You can have multiple chat operators, canned responses, transfer chat between operators, upload files to the chat and recall a visitor chat from their last visit to your website.
Chat transcripts can be mailed daily or weekly to a supervisor for quality assurance.
Polls
Get Immediate Customer Feedback
No more guessing games with your team about what your customers really want.
Instead, ask them directly.
Kolahawk Polls are fully customisable and can be set up to be triggered at just the right moment. You can have multiple questions, and redirect customers to URls after responsing.
Form Analytics
Are Your Forms Annoying Customers?
Kolahawk Form Analytics produces five distinct and highly valuable reports that give you insight into how visitors are using the forms on your website.
Use this to discover which fields in the forms are always skipped and which field makes visitors get frustrated and abandon the process completely.
This tool will help you eradicate worrisome form questions and rearrange form fields for the best user experience.
Conversion Funnels
Numerous Visits, No Customers? Find out Why.
So 50 unique visitors have been on your website today and you still haven't made a sale or gained a customer.
Kolahawk Conversion Funnels let you accurately see where visitors abandon a process on your website such as checking-out or creating an account or choosing a payment method.
Clicking on a funnel step will instantly filter your recordings to those visitors that abandoned the funnel at that particular step.
You can then take necessary steps to weed out controversial parts of this step or trigger a poll or auto-chat to reassure your website visitors during this step.
Heatmaps
See What's Hot on your Website Pages
Kolahawk Heatmaps are an excellent way to visualise the areas on your website visitors pay attention to the most.
It works dynamically so you can access this heatmap mode while a visitor is live on your website.
Watch colourfully in real-time as visitors toggle menus, open popups, move through the steps of a form and engage your Call to Action Banners.
Take a Screenshot at any time to share in reports or briefings.
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